SHIPPING POLICY

Last Updated: 19-06-2026

Thank you for shopping with us. We strive to provide a smooth and reliable shopping experience. Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

1. Order Processing

All orders are processed once full payment has been received and confirmed.

For payments made via bank transfer, EFT, or direct deposit, orders will only be processed after valid proof of payment has been received and verified.

Order processing typically takes 1–2 business days.

2. Shipping and Delivery

Our products are shipped directly from our trusted suppliers to your delivery address.

Estimated delivery time is 8–10 business days (excluding weekends and public holidays) from the date payment or proof of payment has been received and verified.

Please note that delivery timeframes are estimates and not guarantees. Delays may occur due to circumstances beyond our control, including but not limited to:

• Courier delays
• Customs clearance procedures
• Adverse weather conditions
• Public holidays
• Peak shopping periods
• Supplier processing delays
• Incorrect delivery information provided by the customer

While we make every effort to ensure timely delivery, we cannot guarantee exact delivery dates.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

4. Shipping Fees

Shipping fees, where applicable, will be calculated and displayed during checkout before payment is completed.

Any free shipping promotions or special delivery offers will be clearly stated on our website.

5. Delivery Address

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

We will not be held responsible for orders delayed, returned, or lost due to incorrect or incomplete address details supplied by the customer.

6. Delayed Deliveries

In the event of a delivery delay, we will do our best to provide updates and assist in tracking your order.

If your order has not arrived within the expected delivery period, please contact our customer support team for assistance.

7. Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please notify us within 48 hours of the expected delivery date or receipt of the parcel.

We will investigate the matter with the supplier and courier service and work towards an appropriate resolution.

8. Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact us:

Email: info@pineappleprojects.co.za
Phone/WhatsApp: 0721451691
Business Hours: Mon-Friday (8am-5pm)

We appreciate your business and thank you for choosing to shop with us.